Due to the perishable nature of our products and because all orders are baked fresh to order, all sales are final. Cookies By J does not accept returns, exchanges, or offer refunds once an order has been placed.
If there is an issue with your order, such as receiving the wrong item or a product that was damaged upon receipt, please contact us within 24 hours of receiving your order. We will review the situation and work with you to resolve any order fulfillment errors.
By placing an order with Cookies By J, you acknowledge and agree to this Returns & Refunds Policy.